The Project goal was to Unify all the Dell IT Support Community segments into a singular vanilla cloud environment using a 3rd party platform.
Make the experience between a legacy Dell community user and a product seamless, subtle, simple and effective. The objective was to bridge the gap between the user experience and technology improvements through simplifying the emotional and human connection of the customer journey. Architect clear and concise application using the design thinking process. Translate business goals and requirements into effective user experiences.
Create UX documentation (user flows, scenarios, wireframes, navigation models, prototypes, user interaction specifications) to communicate concepts and designs to internal partners. Propose, lead, and participate in user research, usability validation & A/B testing.
Create relevant user-friendly, scalable, and engaging solutions. The process of competitive analysis, developing personas and then developing a minimum viable product that will be valuable to the targeted audience. This is validated through testing throughout the life-cycle of the product.
Social Communities Platforms: Lithium, Jive, Telligent Systems