Fortune top 100 Companies,
20+ Products Developed
Research + Roadmaps
Interviews
Ethnographic field studies
Heuristic Evaluation
Online surveys: Pop-up and email
Desirability studies: Qualitative and quantitative
Usability benchmarking
Online user experience assessments
Participatory design
Analytics + AB testing
Leading discovery, research, and design efforts to create a common vision and direction for a product;
Facilitating the creation of customer journeys;
Aligning business needs with the end-user experience;
Design quality and vision alignment within a solution
Recommendation Identifying user/human and framing problems from the business;
Applying design thinking methodology;
Leading prioritization, design efforts, and implementation;
Leveraging other roles, and knowing when to consult with experts in adjacent skills such as business and technology;
Aligning stakeholders around a vision; presenting ideas simply to resolve objections, and persuading critics
The Business of Product Design
UX Metrics and ROI
What is the ROI of UX
Best Practices
Scaling MVP > Pilot
Evidence Metrics & Data
UX Roadmap
How to decide what to measure/which metric to track:
Set goals- what do you want to see happen?
List potential metrics; they could be data you have or need to collect
For each, write what would happen if you measure it; what actions would you take?
Rank this list of metrics by the biggest/clearest impact on your goals.
Collect data for the top few to see if the actual data really lead to the outcomes you thought it would.
Regularly & visibility track the ones that do.