Fortune top 100 Companies,
20+ Products Developed

Research + Roadmaps

  • Interviews

  • Ethnographic field studies

  • Heuristic Evaluation

  • Online surveys: Pop-up and email

  • Desirability studies: Qualitative and quantitative

  • Usability benchmarking

  • Online user experience assessments

  • Participatory design

  • Analytics + AB testing

Leading discovery, research, and design efforts to create a common vision and direction for a product;

  • Facilitating the creation of customer journeys;

  • Aligning business needs with the end-user experience;

  • Design quality and vision alignment within a solution

  • Recommendation Identifying user/human and framing problems from the business;

  • Applying design thinking methodology;

  • Leading prioritization, design efforts, and implementation;

  • Leveraging other roles, and knowing when to consult with experts in adjacent skills such as business and technology;

Aligning stakeholders around a vision; presenting ideas simply to resolve objections, and persuading critics

The Business of Product Design

UX Metrics and ROI

What is the ROI of UX

Best Practices

Scaling MVP > Pilot

Evidence Metrics & Data

UX Roadmap

How to decide what to measure/which metric to track:

  1. Set goals- what do you want to see happen?

  2. List potential metrics; they could be data you have or need to collect

  3. For each, write what would happen if you measure it; what actions would you take?

  4. Rank this list of metrics by the biggest/clearest impact on your goals.

  5. Collect data for the top few to see if the actual data really lead to the outcomes you thought it would.

  6. Regularly & visibility track the ones that do.

Gathering Analytics